When we hear the phrase “business and human
rights”, we tend to think about Canadian mining companies operating in
developing countries. Last week, I attended
a conference presentation
that brought the issue of business and human rights closer to home.
Dr. Laverne
Jacobs began her
presentation with an anecdote about the difficulties faced by individuals who
use a standard power wheelchair to access certain Air Canada flights. The
problem is that the cargo hold of Embraer jets, purchased by Air Canada and
then transferred to one of its Air Canada Express operators,
is not
large enough to fit a standard power wheelchair. The focus of Dr.
Jacobs’ presentation was consultation (or the lack thereof) with stakeholder
groups regarding government regulations that will affect disability rights.
This got me thinking about whether Air Canada had any duty to consult with, or
at least
to consider the impacts on stakeholders of using these particular Embraer jets. In
BCE v 1976 Debentureholders, the Supreme Court of Canada
suggested that, in certain circumstances, corporate boards of directors “may be
obliged” to consider the interests of stakeholders in fulfilling their duty to
act in the “best interests of the corporation” (para 66). Use of a jet that
affects interests protected under the
Canadian
Human Rights Act would seem to be the type of circumstance the Court was contemplating. Even if the
BCE decision doesn’t lead to this
conclusion, the
UN “Protect, Respect and Remedy” framework on business and
human rights does. The framework requires corporations to take steps to
“respect” human rights, that is, to avoid causing or contributing to “adverse
impacts” on individual’s human rights. Compliance with national laws, in this
case the
Canadian Human Rights Act
and the
Transportation Act, does not necessarily
exhaust corporations’ responsibilities under the framework. It is hard to
believe that Air Canada was unaware of this consequence when it decided to use
the Embraer jets. So, did this factor into its decision-making? Were
alternatives considered that would not impact customers who rely on standard
power wheelchairs? If those alternatives weren’t feasible, was a plan put in
place to mitigate the impact? I could not find anything in Air Canada’s public
disclosure (media releases, its website and the documents cited below) to
answer these questions. But what I did find begs the question whether anyone
saw this as a human rights issue at all. The Human Rights section of Air
Canada’s
Corporate Policy and Guidelines on Business Conduct is five lines long and
states that Air Canada does not recruit child labour and supports laws against
child sexual exploitation. That is very nice, but doesn’t really relate to how
Air Canada operates its business. Air Canada’s
2011 Corporate Sustainability
Report claims that human
rights are not “a significant stakeholder issue”. This is the criticism often
leveled at “corporate social responsibility” or “CSR”: corporate officials fail
to connect it to the manner in which the company operates or makes decisions. By
narrowly defining human rights issues, Air Canada may have missed an
opportunity to demonstrate its commitment to the basic human rights of its customers.
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